Privacy Policy
At Provox UK, safeguarding your personal information is our top priority, and we are dedicated to preventing any misuse of the data you entrust to us. Our Privacy Policy is designed to transparently outline the nature of the personal information we gather, the reasons behind its collection, the ways in which we utilize it, the control you maintain over your personal data, and the protective measures we employ.
Should you have any inquiries, comments, or concerns regarding any aspect of this policy or wish to understand how Provox UK manages your information, please do not hesitate to contact our Privacy team via email. We value your privacy and are committed to addressing any questions or concerns promptly.
1. What information is being collected?
We will solely request or gather the necessary personal information essential for delivering and enhancing the services, products, and experiences anticipated by our customers. You have the option to share with us your name, job title, address, email address, contact number, and payment information
2. Who is collecting it?
Provox UK serves as the entity responsible for managing personal data as the data controller. As a data controller, we establish the objectives and methods for processing personal data
Our registered address is Hamilton House, 8, Fairfax Road, Heathfield Industrial Estate, Newton Abbot, TQ12 6UD.
3. How is it collected?
We gather personal data through one or more of the following methods:
Account registration
Catalogue request
Subscription to Product and Service Updates
Website contact form submissions
Communication via email or phone
Provision of contact details at an exhibition or show
Acceptance of cookies on our website
4. Why is it being collected?
The principal legal foundation for processing your personal data is contractual, enabling the execution of the business transactions mutually agreed upon between you and Provox UK.
Furthermore, we may process your personal data based on our legitimate interest in conducting marketing activities and advancing new products or services, unless you specifically request us to cease such activities. You have the option to make this request through various methods outlined in section 10 below.
5. How will it be used?
Our primary purpose in gathering and utilizing your personal information is to deliver and enhance the service, products, and experiences you anticipate from us. The information you provide is utilized in the following ways:
Responding to queries and requests
Communication with you
Provision of services and support for our products
Informing you about our other products and services, subject to your consent
Facilitating improvement in your experience through customer satisfaction surveys
6. Who will it be shared with?
Crucially, we never engage in the sale of your personal information, and its sharing is strictly in accordance with the guidelines set forth in this Privacy Policy or at your explicit request.
We collaborate with specific third-party entities to render services on our behalf. These parties only access the personal information necessary to perform their designated services. They are bound to maintain the confidentiality of your personal information and may not utilize it for purposes other than those specified by us and consistently in alignment with this Privacy Policy.
The third-party service providers fall into the following categories:
Our distributors, who aid in the sale of our products in designated countries
Those assisting in the delivery of products to you
Third parties supporting us in our marketing endeavours
Additionally, we may disclose your personal information if compelled to do so by law.
7. How long is it kept?
We retain your personal information only for the duration necessary to fulfil the purposes outlined in this Privacy Policy and as mandated by applicable legal requirements.
8. Links to third party websites
We may include links to external websites that are not managed or supervised by Provox UK. We do not process authority over the content of these sites or the methods employed by the third parties overseeing them for the collection and utilization of your personal information. Our endorsement or representation of third-party websites is not implied.
These external websites might have distinct privacy policies outlining their practices concerning the gathering and dissemination of personal information. It is advisable to thoroughly review these privacy policies before utilizing such websites to ensure your satisfaction with how your personal information is being managed and shared.
9. How your personal data is protected
Safeguarding your personal information is our paramount commitment. Employing suitable technical and organizational measures, such as encryption, we consistently ensure the protection of your personal information and privacy. Regular reviews are conducted to enhance these measures.
A combination of physical and IT security controls, encompassing access controls, is implemented to regulate the processing, management, and handling of your personal information. Our staff undergoes thorough training to ensure proficiency in safeguarding your personal information.
As part of our procedures, there may be instances where we request proof of identity before sharing your personal information with you. This precautionary step is taken to maintain the security and integrity of your data.
10. How can you change the way we contact you about our products?
If you haven't previously requested marketing communications from us, you can initiate contact by:
Informing us that you wish to receive communications.
Changing Your Preferences: If you had previously opted in but wish to modify or update your contact preferences, you can do so by:
Informing us of the changes you'd like in how we contact you.
Opt-Out/Stop Contacting Me: To cease receiving marketing communications ("opting out"), you can take the following steps at any time:
Informing us that you no longer desire such communications.
Utilizing the unsubscribe option provided in all our email correspondences (including marketing and support communications).
Accessing your account on our website to adjust preferences and information.
Emailing our Privacy team at info@provoxuk.co.uk.
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11. Your Rights
You have the right to access, update and amend personal information that we hold about you. You can also:
- Object to our use of your personal information for certain purposes
- Ask us to limit or restrict our use of your personal information
- Ask us to remove or delete personal information about you
If you would like to exercise any of your rights in relation to your personal information, please email info@provoxuk.co.uk
If you are not satisfied with our response to your request, you also have the right to refer the matter to the Information Commissioner in the UK. https://ico.org.uk.